What expectations are reasonable when hiring a contractor?

Questions & AnswersWhat expectations are reasonable when hiring a contractor?
Anonymous asked 7 years ago

Hired a contractor to repaint dinged/gouged/flaking interior door and window trim. Am I being too picky?

When paying a contractor to repaint window and door trims that are dinged up, gouged and/or flaking, what would be a reasonable expectation for the repair of gouges and dings prior to repainting?

Had some windows and a door frames repainted. Contractor did scrape off chipped paint and filled in nail holes, but the gouges and areas where chipped paint was removed were painted over without any filling in to make surface smoother. The paint job itself is neat but I can still see the dents and gouges.

They are coming back tomorrow to finish. I like this painter, they have done my entire interior and exterior work prior to this. I feel weird about questioning the work, I don’t want to come off as too picky or a perfectionist. Unless my facts are straight and I know what I am talking about…. So is it reasonable to expect the dips and gouges should have been at least somewhat filled in with paint putty or wood filler before painting? To be fair a couple of the dents/gouges are at a corner of a door frame so don’t know if that is something that is easily fixed?

Am I being too picky or should they have used paint putty or a wood filler to at least make it smoother first? aggggh….. the agony. Any advice please? I don’t want to be “that” customer.

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